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Ava CRM

Ava CRM terms of service

Last updated: 14 October 2026

These terms apply to the use of Ava CRM, the field CRM app made by Ava Healthcare Limited ("we", "us"), on Android and the web (including iPhone and iPad through the browser). By setting up or using Ava CRM, the company ("customer") and each of its users agree to them. A separate signed agreement with a customer takes priority over these terms where they differ.

The service

Ava CRM lets a company's sales representatives, managers and administrators keep accounts, plan and log calls, approve cycle plans, run reports and use optional AI assistance. The customer's data is stored in the customer's own Google Drive or Microsoft OneDrive, as described in the Ava CRM privacy policy.

Accounts and licences

  • A company's administrator sets up the company, links its storage and invites users. The administrator is responsible for who has access and for keeping the company's storage account secure.
  • Each company needs an active free trial or paid subscription. If a paid subscription expires or is ended, the app becomes read-only for that company until it is renewed; its data stays in its own storage.
  • Users must keep their passwords private and tell their administrator about any unauthorised use.

Free trial

  • A new company can use Ava CRM free for 30 days, with the limits shown on the Ava CRM page (users, accounts, products and daily AI requests). No payment details are needed to start.
  • We email the administrator 10 days and 3 days before the trial ends. When it ends without a subscription, only administrators can sign in, to subscribe. Nothing is deleted: the data stays in the company's own storage and carries on once it subscribes.
  • One free trial per company. We may end a trial that is misused.

Subscriptions and payment

  • A subscription is a number of user licences for a number of months, paid in advance. The price per user per month, the minimum number of users and any discounts for longer terms or promotions are shown before you pay.
  • Administrators pay online in the web app by card, bank transfer or USSD through our payment provider, Paystack. We do not see or store card details. Larger teams can also pay by invoice and bank transfer, as agreed with us in writing.
  • Licences added during a subscription are charged by the day until the current end date, so all licences end together.
  • Subscriptions do not renew automatically. The administrator renews before the end date to carry on without interruption.
  • We may change prices. A change applies from the next renewal, never to a period already paid for.

Refunds

  • Payments are not refundable for unused time or unused licences, so please use the free trial to make sure Ava CRM suits your team.
  • If you are charged twice or in error, tell us within 30 days and we will refund the extra amount.
  • If we end the service for a reason other than a breach of these terms, we will refund the unused part of the subscription.
  • Nothing in these terms limits any refund the law gives you.

Acceptable use

  • Use Ava CRM only for lawful business purposes and in line with applicable data protection, healthcare and pharmaceutical promotion rules.
  • Only record personal data you are allowed to keep, and keep it accurate.
  • Do not try to access other companies' data, break the app's security, overload the service or reverse-engineer it.

Customer data

The customer owns its data. We access it only to provide the service, to give support the customer asks for, or where the law requires it. The customer can export its data as CSV and remove Ava CRM's access to its storage at any time.

AI features

AI suggestions (call notes, visit plans, cycle plans, account briefs and answers) can be wrong or incomplete. Users must check them before accepting; nothing is saved without the user's approval. Administrators can turn AI features off.

Availability and changes

We work to keep Ava CRM available and to fix problems quickly, but we do not guarantee it will be uninterrupted or error-free. The app keeps working offline and syncs when a connection returns. We may update the app and these terms; we will post changes here and update the date above.

Liability

To the extent the law allows, Ava CRM is provided "as is", and we are not liable for indirect or consequential losses, or for loss of data caused by the customer's storage provider or by changes made by the customer's users. Our total liability is limited to the fees the customer paid for Ava CRM in the twelve months before the claim.

Ending use

A customer can stop using Ava CRM at any time by removing its access from Google or Microsoft and telling us. We may suspend a company that breaks these terms or does not pay its subscription. The customer's data remains in its own storage.

Law

These terms are governed by the laws of the Federal Republic of Nigeria.

Contact

Ava Healthcare Limited, 49, Ben-Bright Ozurumba Street, Ago Palace Way, Lagos, Nigeria
Email: hello@avahealthcareltd.com · Phone: +234 803 467 8355

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